Our Reviews

Tile Unlimited's vision is to be "the most respected ceramic tile supplier in the NY metro area". We strive to realize that vision every day and to create an exceptional shopping experience for our clients. We believe all feedback is good and urge you to share your experiences with us. Online reviews are a great way to learn more about a company. Who better to share their experiences with you than those who have already done business with Tiles Unlimited?

Third-party organizations that help consumers know who they are doing business with is another great way to research a business before you spend your hard earned money with them. We are very proud of our A+ rating with the Better Business Bureau.


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Thank you to both you and Joe for assisting us with our new bathrooms. It was such a pleasure to meet you and do business with you. Francesca, I'm sure the architects will love you. I will be seeing them next week and telling them about you.

Thank you again for all of your effort, professionalism, flair for design and really understanding where I wanted to go with the design. (Bonnie K. – Huntington, NY)

I wanted to let you know that your customer service is impeccable! From the professionalism when I ordered to the actual delivery of the product. Nigel was amazing. His dedication to his work ethic and the companies philanthropy program was unbelievable. Due to his great character he will be successful in anything that he does.

I have been in business for 16 years. I am tripling my size, which is nerve-racking. However, I have been blessed to pick amazing people and businesses with passion and integrity for what they do. Tiles Unlimited is definitely in that group of business that represent all things I implement in my business.

I will be ordering more tiles for the rest of the expansion in a couple of weeks, and I am excited to do business with you again. It is a refreshing pleasure to deal with a company like Tiles Unlimited. Keep doing what you do best. Thank You! (Kat R. – Port Jefferson, NY)

I don't usually send comments to companies however I feel the need to do so today. I recently purchased a large order of tiles for a house I am building in Belle Harbor. The staff at Tiles Unlimited was remarkable.

Francesca is a wonderful salesperson and followed through with getting my order to me without a hitch. This was not easy since I had to pick up the order myself in four trips.

Judy is also very efficient with handling the paperwork that goes along with the purchase. In the warehouse, I drove the guys crazy! Bino and David were extremely helpful with getting my orders packed up.

Joe, you have a terrific staff. Thank you so much for making this crazy experience a little easier. (Erika and Michael M. – Middle Village, NY)

I walked into the store and I had no idea what kind of the tiles I should choose because there are so many beautiful tiles in the store. Alex, the salesperson, asked me about the floor color I'm going to use and then he offered me suggestions. He put samples on the floor next to the tiles I'm interested in putting on wall, as well as the mosaic, so I could have a better idea how the bathroom will look.

He is very knowledgeable about all the tiles colors, sizes, materials and regions where they are manufactured. Alex made my shopping much easier and I placed an order with him. The store has a wide variety of tiles, with great quality. The prices are reasonable too.

Thank you, Alex! You are awesome and of course, you are handsome too 🙂 !
I'm a real estate agent, and I'll refer him and the store to all my clients in the future. (Millie H. – Fresh Meadows, NY)

Excellent customer service. We were helped by Francesca, she was patient and showed many different combinations of tiles for our bathroom. She was polite and extremely helpful.

They have extensive selection of tiles for every price range. Their tile prices are reasonable and everyone in the store is welcoming including their loading staff. They have a parking garage which makes the buying and picking up process much easier. They are one stop shop for all tile needs including grout and other tiling items. (Soros S. – Jackson Heights, NY)

I had been looking for tiles for some time and couldn't find exactly what I was looking for. Based on a recommendation from a good friend, we went to Tiles Unlimited and met with Alex.

Right from the beginning, he helped in designing my ideas and was extremely knowledgeable in what would work best. I only have the best praises for Tiles Unlimited from working with Alex to the delivery by Jonathan. It was a pleasure working with you. (Antoinetta R. – Franklin Square, NY)

While they do have an awesome tile selection here, the customer service is the reason I will go back to them with any tile job I have.

Francesca has helped me through every step of my complicated kitchen project. What could have been a huge hassle turned out to be a pleasure because of her eye for design, product knowledge, and her accessibility.

I will definitely be back here when I am ready to renovate my bathrooms! (Nevin S. – Massapequa, NY)

Tiles Unlimited is the best. I've shopped in showrooms in Manhattan before coming to Tiles Unlimited in Glendale and was so glad to have found this gem. The store features a wonderful range of fine tiles – porcelain, glass, stone, etc.

Joe Pipitone provides the very highest level of customer service. He is extremely helpful with very refined suggestions on tile selections based on your decor. The customer service is excellent, the product range is fabulous, and the prices are unbeatable – what more could you want! (Sefi S. – Queens, NY)

I just had the best buying experience ever with Teralynn Bryant. Tiles Unlimited is very fortunate to have such a wonderful consultant on their staff! I first went to Tiles Unlimited for our new bathroom, wasn't quite sure what I wanted and Teralynn took her time with me, she was very, very patient.

I placed the order and now am waiting for the tiles to come in and the contractors to begin and I am confident and excited that the bathroom will look great. I also look forward to working with Teralynn again–I have two more bathrooms!!!!! (Heidi S. – Manhasset, NY)

Working with Tiles Unlimited and Alex was one of the best decisions I made when building my new house. The quality of customer service, showroom selection and follow-up exceeded my expectations and made finding the best tile easy. All staff members are beyond professional and eager to please. Every single email, question, concern and mind-change was answered and addressed until I was satisfied.

I couldn't be happier with the results and will only work with them in the future. (Iris G. – Manhasset, NY)

I'm contacting you about my tile delivery by your driver, Nigel. I wanted you to know I am completely satisfied and everything was perfect. Nigel is very professional and courteous.

I wanted to thank everyone I dealt with for their help. You can count on me sending others your way. (Tom B. – Harbor Isle, NY)

Teralynn was fantastic to work with! When I had a little crisis come up, she was there and promptly helped me out. Loved how the backsplash came out and will certainly come back to her for my future tile needs. Thanks for everything! (Jason W. – Rego Park, NY)

Judy was so helpful when I was shopping in the store this past Saturday. She spent quite some time with me to make sure I selected the right tiles. My wife is so happy with the tiles I brought home.

Judy is so professional! She explained every little detail to make sure I was buying the right tile. Thanks Judy, you made a family very happy. I will make sure to let my friends and family members know. (Luis R. – Ozone Park, NY)

Francesca, we would like to thank you again for your wonderful and patient client service at Tiles Unlimited. Your attentiveness and helpfulness is truly refreshing.

We found the store itself to be extremely clean and spacious with a tremendous selection, but the outstanding service and excellent prices are what made us stay as your customers. Will highly recommend Tiles Unlimited to anyone looking to remodel. (Susana H. – Woodside, NY)

Just wanted to thank Tiles Unlimited for all their help. I found Alessandro to be extremely professional and knowledgeable. I told him he made the unpleasant task of getting everything together very easy.

They made a customer for life!!! (Peter C. – Flushing, NY)

Great store with a beautiful selection and reasonable prices. I worked with Alessandro, who was very knowledgeable and professional. I've ordered tile here for 2 bathrooms and they take particularly good care of their return customers. (Brian M. – Maspeth, NY)

Our experience with Alex at Tiles Unlimited was very positive. Apart from assisting us with the tile selections, he also helped with the design and colors. At all times and during any changes we made Alex was very professional throughout.

I am sure we will be doing more business in the future and we have already recommended Alex to friends who are starting projects of their own. (Joe S. – Middle Village, NY)

My experience with Tiles Unlimited has been such a pleasurable experience; I wish I had another bathroom to redo. Not only was the showroom welcoming and inviting but so were the people.

Everyone has been so helpful and patient. Teralynn made a daunting experience for me easy and fun. She offered excellent guidance without being in any way pushy or dismissive. She was available and responsive as needed and most importantly; reassuring me that the vision I had for my new bathroom would be met.

And now that the last tiles have been set, she was right…it's beautiful and I'm so happy. (Vincent P. – Forest Hills, NY)

Tiles Unlimited is a beautiful, well-stocked and organized store.

Alessandro is very knowledgeable and showed me the perfect floor, wall and accent tiles to match my bathroom cabinet. This was a very pleasant shopping experience. I highly recommend Tiles Unlimited for your renovation project. (Diane S. – Oakland Gardens, NY)

Francesca was amazing; she went above and beyond. She responds immediately to emails and phone calls.

Francesca contacted her vendors to find what was needed if showroom stock items did not offer the best fit. She patiently pulled out several options within the showroom to help create and fulfill your vision.

I've been to high-end showrooms in NJ, NYC and Westchester and no one has compared to Francesca's knowledge and service! Thank you! (Dana S. – New York, NY)

My wife and I had been shopping for tile for our kitchen renovation. A good friend of ours Zef, who is a contractor (Z&D Construction), suggested that we take a trip to Tiles Unlimited. Upon our arrival we met with Teralynn who was familiar with our friend.

We explained to Teralynn what we had envisioned as far as floor tile and she was able to show us exactly what we wanted. Teralynn set us up with everything we needed to get the job done and she followed up afterwards to make sure we were satisfied. I have had to go back to buy various items and Teralynn knows me by my first name and always makes me feel welcomed.

We are not done with the kitchen yet. The floor is done and came out as we envisioned. We will be visiting Teralynn in the near future to pick out tile for our backsplash. Teralynn has also been a great help with giving her expertise on various other styling designs such as lighting and granite.

There is only one place and one person we plan on buying tile from for now on. (Chris & Joan H. – Lynbrook, NY)

I had to pick out tile for five bathrooms, a kitchen, foyer floor, basement floor and kitchen backsplash. They were very helpful by really listening to what I wanted, explaining things I wasn't sure of, even trying to match a picture that I printed from houzz.com.

I would recommend them to my closest friends. (Linda N. – Little Neck, NY)

I want to thank Alex for his impeccable customer service. He was very attentive to our needs and our budget and helped us find something so beautiful as well as additional pieces that just made it all come together.

We are so happy we came into this store and gave it a chance. Exceeded our expectations! (Debra M. – New York, NY)

I'd like to thank you all so much for your help in our kitchen update projects. The marble subway tiles in NYC look absolutely beautiful. They transform the look of our whole kitchen. Jimmy is really a master at what he does!

And the original faucet looks really great too, Teralynn! It was a tight squeeze and did take some work wiggling to get it in place, but once it got past the cabinets, there was enough space after all.

I really appreciate not only the great help everyone gave me, but also the gracious way it was all done. I will certainly post rave reviews for your website.

I'm so looking forward to seeing the finished product in Long Beach as well. (Tracy A. – New York, NY)

My husband and I were looking for kitchen floor tiles and had gone to so many different places; we had almost given up on finding the perfect floor for us. We were not only looking for the color, but also texture and size. After going to Tiles Unlimited, we were not disappointed at all due to the customer experience and selection they had! The trip to Queens was definitely worth it!

Alex took unbelievable care of us. We kept going back and forth from different tiles and he had all the patience in the world to show us different ideas and different tiles. He was amazingly helpful at matching the colors of our cabinets to the perfect floor. He was a great salesperson, he was not pushy or intent on selling the most expensive products but more on what would go great with our kitchen and making sure we loved it. I don't usually do reviews but this store and Alex definitely deserve it. See him when you go in and you will not be disappointed. (Jesse P. – Deer Park, NY)

I have purchased from Tiles Unlimited for two projects now, and with such amazing service, I will make sure to go back for my next one.

I had the opportunity to work with Francesca, who sourced exactly what I was looking for, and helped me every step of the way.

I would highly recommend Francesca, and Tiles Unlimited. (Deena D. – Brooklyn, NY)

Renovating a home can be an overwhelming and stressful task. Upon a recommendation of a friend, we were directed towards Tiles Unlimited in Glendale. They have an amazing selection of tiles both traditional and contemporary. The showroom is extremely large and well organized.

We were greeted by Alessandro, who upon our first visit made our entire purchase process feel nostalgic. Alessandro patiently searched out options for the different tile installations in our home. He was extremely enthusiastic and knowledgeable in discussing his ideas and products, to fit our dream renovation.

Everything was perfect from start to finish including delivery. The staff is extremely friendly from the receptionists to the delivery drivers. I confidently recommended Alessandro and Tiles Unlimited to all my friends and family who are currently renovating and building their projects. (Marco S. – Brooklyn, NY)

My boyfriend and I are undergoing bathroom and kitchen renovations and decided to go to Tiles Unlimited. I am so glad we did! Each time we visited, we were greeted with a smile and beyond excellent customer service. We both had different creative visions for our new living space, but Francesca and Alex were both able to combine our contrasting visions and create the masterpiece we can now call our bathroom and kitchen!

Along with the excellent and professional customer service, were their excellent products. We are still putting on the finishing touches, but already have received so many compliments. Both Francesca and Alex were very knowledgeable on the products we were interested in and gave us different ideas. We will definitely be coming back for future projects, and we will be sure to recommend them to anyone in need of tiles. (Elizabeth G. – Corona, NY)

Look no further…just tiled the entire first floor of our home, thanks to our amazing, knowledgeable and compassionate designer Francesca. From the first time we stepped into the showroom, Francesca was great. She listened to our wants and needs, and now we couldn't be happier.

The floor looks great and the entire experience amazing. Even the delivery guy, Nigel, went out of his way to help. If you are looking for great tiles, superior service and great prices, give Francesca a call! (Stuart C. – Massapequa, NY)

What an amazing experience! We walked in to a modern, well-lit facility with loads of options. John, who asked us several questions to get an understanding of our vision for the bathroom, greeted us. He showed us options and gave his opinion on what went well together from a design standpoint. To my surprise he also offered up sale items as good options for our design.

John was knowledgeable, patient and thorough. As a person who appreciates good customer service I was extremely pleased and have found our tile place for any future projects. Did I mention they also have indoor parking! (Karen B. – Brooklyn, NY)

Excellent customer service! I stopped by today due to great Yelp reviews and I was extremely satisfied with the service. I was given all of the samples I asked for as I decide on which tile to choose for a bathroom remodeling DIY project.

Both sales representatives offered their professional opinions and were very accommodating to my needs. They have a HUGE selection and great prices. Looking forward to doing business with this company on future projects. (Carolina A. – Fresh Meadows, NY)

Tiles Unlimited offers competitive pricing and their sales reps are honest, genuine and knowledgeable. I continue to recommend them to friends and family. Every homeowner deserves devoted attention and an individual experience when renovating their space. The process can get overwhelming and stressful, but I felt extremely at ease with the professionalism of how Tiles Unlimited operates. (Romina G. – Kew Gardens, NY)